Mentor Group Training Inc. is a nationally recognized leader in the creation of people-driven solutions that improve communication and performance, produce needed cultural change and put customers first in both public and private sector organizations.

Mentor Group Training Inc. is a recognized leader in the creation of people-driven solutions that improve communication and performance, produce needed cultural change and put customers first in both public and private sector organizations.

Our Team consists of seasoned managers, facilitators and consultants who truly understand the human side of running a business, whether it is a Library, a not-for-profit organization, or a business/corporation. Our mentoring, consulting and facilitation team members have been carefully selected and trained in our most effective methodologies. They are all passionate about leadership, communication, customer focus and training. Because of their collective experience, they understand the challenges of change and complexity, the value of organization and simplicity and are committed to our clients’ success.

Train, Educate, and Mentor your Management Team
Our associate’s consulting / mentoring services include complete strategic, project planning and project management capabilities. Our associates can lead and facilitate everything from one-day in-house training programs to extensive planning retreats.

Specialists in Performance Management, Planning, and Leadership Development
Our seasoned consultants also have expertise in leadership training, performance management and fostering a truly pro-active customer focus. They understand strategic planning and managing for results. We can design and implement complete budgeting, forecasting and accountability/business review systems to complement your One Page Planning and Performance System.

Mentor Group Training Inc. is also connected to a network of high quality professionals in many fields. Our virtual team of solution partners is ready to be called into action to meet your project needs. Experts in:

• Communicating
• Measuring Customer Satisfaction
• Specialized Leadership Coaching, Teamwork and Board Facilitation
• Emotional Intelligence
• Graphic and Web Design, HTML & other programming as needed

President, Mentor Group Training Inc.

Joan Giannone is a recognized mentor and trainer with over 25 years experience helping many organizations and Libraries achieve positive results, by focusing on communication and satisfaction for customers and staff.

Joan specializes in analyzing and resolving the obstacles to human performance, particularly around the issues of managing change, communication, motivation and large program implementations. Using a broad spectrum of insightful and effective approaches Joan has always achieved measurable improvements in performance, and has been a positive catalyst for organizational transformation.

As President of Mentor Group Training Inc., Joan has dedicated all her company’s energy over the last 5 years to supporting the progress and success of Libraries.

Thousands of managers and staff have already enjoyed Joan’s workshops, webinars and audio seminars or have read her articles published online, including:

• Several presentations about Pro-active Service, Roving, and Communicationto hundreds of participants at the 2005, 2006 and 2008 OLA Super Conferences
• 4 Audio Conferences about Roving in 2006 and 2007, hosted by the OLA Education Institute
• Audio webinar in December 07, hosted by SirsiDynix Institute, attended by 170 Libraries.
• Several articles about Roving published on the e-newsletter “librarianinblack.net”, and circulated widely on the internet.(E.G. If you Google “roving reference”, Joan’s “Roving Myths and Misperceptions” article is listed 2 or 3 times on the first page)
• Popular BLOG “Joan’s Compass” with 27 articles and submissions about Roving.
• Joan has provided over 70 workshops on Pro-active Service, Roving, Dealing With Angry Customers, Communication and others to over 400 Library Managers and 1200 Library Staff.