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Our Vision

Mentor Group Training Inc. is a nationally recognized leader in the creation of people-driven solutions that improve communication and performance, produce needed cultural change and put customers first in both public and private sector organizations.

Our Mission

• Our commitment to full client service is paramount
• Our foundation is an over-riding belief in the power of effective person-to person communication to improve performance
• Our work is targeted and practical, based entirely on client goals, challenges and needs.
• Our approach involves a positive, long-term view of insight development, problem solving and consensus building
• Our strategy supports and drives your strategy, producing a mix of short-term tactical awareness and long-term strategic growth
• Our focus is always on the customer

Our Team:

Mentor Group Training Inc. is a recognized leader in the creation of people-driven solutions that improve communication and performance, produce needed cultural change and put customers first in both public and private sector organizations.

Our Team consists of seasoned managers, facilitators and consultants who truly understand the human side of running a business, whether it is a Library, a not-for-profit organization, or a business/corporation. Our mentoring, consulting and facilitation team members have been carefully selected and trained in our most effective methodologies. They are all passionate about leadership, communication, customer focus and training. Because of their collective experience, they understand the challenges of change and complexity, the value of organization and simplicity and are committed to our clients’ success.

Train, Educate, and Mentor your Management Team
Our associate’s consulting / mentoring services include complete strategic, project planning and project management capabilities. Our associates can lead and facilitate everything from one-day in-house training programs to extensive planning retreats.

Specialists in Performance Management, Planning, and Leadership Development
Our seasoned consultants also have expertise in leadership training, performance management and fostering a truly pro-active customer focus. They understand strategic planning and managing for results. We can design and implement complete budgeting, forecasting and accountability/business review systems to complement your One Page Planning and Performance System.

Mentor Group Training Inc. is also connected to a network of high quality professionals in many fields. Our virtual team of solution partners is ready to be called into action to meet your project needs. Experts in:

• Communicating
• Measuring Customer Satisfaction
• Specialized Leadership Coaching, Teamwork and Board Facilitation
• Emotional Intelligence
• Graphic and Web Design, HTML & other programming as needed

Joan Giannone:

President, Mentor Group Training Inc.

Joan Giannone is a recognized mentor and trainer with over 25 years experience helping many organizations and Libraries achieve positive results, by focusing on communication and satisfaction for customers and staff.

Joan specializes in analyzing and resolving the obstacles to human performance, particularly around the issues of managing change, communication, motivation and large program implementations. Using a broad spectrum of insightful and effective approaches Joan has always achieved measurable improvements in performance, and has been a positive catalyst for organizational transformation.

As President of Mentor Group Training Inc., Joan has dedicated all her company’s energy over the last 7 years to supporting the progress and success of Libraries.

Thousands of managers and staff have already enjoyed Joan’s workshops, webinars and audio seminars and articles published online, including:

• "Best Foot Forward": Pro-active Service Workshop at the OLA Super Conference 2010
• "The Road To Roving": Webinar, Washington State Library Association, Feb. 2010
• Presentations about Pro-active Service, Roving, and Communicationto hundreds of participants at the 2005, 2006, 2008 and 2010 Ontarion Library Association (OLA) Annual Super Conferences
• Presentation on Measuring and Managing Your Roving Program at the American Library Association (ALA) Annual Conference in Anaheim CA, 2008
• 7 Audio Conferences/Webinars about Pro-active Service and Roving in 2006, 2007, 2008 and 2009, hosted by the OLA Education Institute
• Audio webinar in December 07, hosted by SirsiDynix Institute, attended by 170 Libraries.
• Several articles about Roving published on the e-newsletter “librarianinblack.net”, and circulated widely on the internet.(E.G. If you Google “roving reference”, Joan’s “Roving Myths and Misperceptions” article is listed 2 or 3 times on the first page)
• Joan has designed and provided over 70 workshops on Pro-active Service, Roving, Dealing With Angry Customers, Communication and others to over 400 Library Managers and 1200 Library Staff

Joan can also consult with you to design effective performance improvement approaches and training programs tailored to your organization's needs. As an experienced designer of training programs, Joan has designed over 50 workshops in the fields of Customer Service , Leadership, Management, Project Management, Consensus Exercises; Relationship Building, Sales, Negotiation, and Meeting Facilitation.