I am always happy to speak with libraries and other organizations about their goals, challenges and needs. I also am available to consult or conduct training on a wide variety of topics – everything from 1/2 day to multi-day classes as required, both in-person and virtually. I also consult regularly with libraries in an informal advisory capacity on numerous service and management topics. Here are some of the areas in which I can provide effective consultation, training, or presentations. If your topic isn’t on the list, just ask – I may have simply forgotten to list it:

• Pro-active Service
• Roving Service; what it it, what it isn’t, how to do it well and be comfortable with it
• Myths and Misperceptions about Roving
• The Road to Roving: key steps for Managers to take for long-term roving implementation
• 10 FAQ’s managers must answer for staff when implementing something new (like Roving)
• Communicating with upset or angry people
• “Communicating On Purpose” (Overcoming barriers to communication, and adapting for personality styles)
• Presentation and Facilitation Skills (also available as one-on-one coaching)
• Leading Transition, Managing Change
• New Leader Assimilation process
• Consensus sessions (identifying priority issues and brainstorming solutions)