Joan Giannone

Joan Giannone is a recognized leader and trainer with over 25 years experience helping Businesses and Libraries achieve positive results, by focusing on communication, service and satisfaction for customers and staff. Mentor Group Training Inc. is an internationally recognized leader in the creation of people-driven solutions that improve service, communication and performance, produce needed cultural change and put customers first in both public and private sector organizations.

As President of Mentor Group Training Inc., Joan has dedicated all her company’s energy and resources for the past 8 years solely to supporting the progress and success of Libraries.

You may already have attended or listened to one of her presentations or read one of her articles published online, such as:

• “Best Foot Forward”: Pro-active Service Workshop at the OLA Super Conference 2010
• “The Road To Roving”: Webinar, Washington State Library Association, Feb. 2010
• “Measuring and Managing Roving Success” at the ALA Anaheim Conference, June 2008
• “The Road to Roving”; “Here there be Dragons”: 3 OLA Super Conferences 05/06/08
• OLA Ed. Institute: Roving Audio Conferences: Oct 2006, Feb. and Dec 2007, June 2008
• OLA Ed. Institute: Webinar “Measuring & Managing for Roving Success”, May 2008
• Sirsi Dynix webinars, 2006 and 2008
• Joan has provided workshops on Pro-active Service, Roving, Communication and other important topics to thousands of Library staff and hundreds of Library Managers in Canada, the U.S.A. Australia and New Zealand, with consistently ethusiastic reviews.