On Wednesday, February 2, 2011, 1.00 p.m. – 4.00 p.m. I was honoured to present  ”The Human Factor” as my contribution to a pre-conference session at the OLA Superconference . I say “honoured”  in all sincerity, because my co-presenters were Cambridge Public Libraries’ CEO Greg Hayton – who shared the secret of Cambridge’s success in being cited as one of Canada’s Best Small and Medium-Sized Employers- and Einar Westerlund, Director of Project Development at the Queen’s School of Business, and the project lead for the Award.

Here is a link to a PDF of my presentation: THE HUMAN FACTOR

Soon you will also be able to access Greg Hayton and Einar Westerlund’s slides on the OLA Super Conference website.  The session, entitled “From Resistance to Ownership” (Session PO14) was hosted by  Kestrel Info Services and Mentor Group Training Inc.