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	<title>Library Services</title>
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	<link>http://www.mentorgrouptraining.com/libraries</link>
	<description>Customized Workshops &#38; Services for Libraries</description>
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		<title>Roving Training Available for Public and Academic Libraries</title>
		<link>http://www.mentorgrouptraining.com/libraries/roving-training-available-for-public-and-academic-libraries/</link>
		<comments>http://www.mentorgrouptraining.com/libraries/roving-training-available-for-public-and-academic-libraries/#comments</comments>
		<pubDate>Tue, 20 Dec 2011 15:34:16 +0000</pubDate>
		<dc:creator>Joan</dc:creator>
				<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[future of Libraries]]></category>
		<category><![CDATA[helf reading app]]></category>
		<category><![CDATA[Library Conference Presentations]]></category>
		<category><![CDATA[Library Desks]]></category>
		<category><![CDATA[Making Rovers easy to find]]></category>
		<category><![CDATA[publishing innovations]]></category>
		<category><![CDATA[Roving Articles]]></category>
		<category><![CDATA[Roving Examples]]></category>
		<category><![CDATA[Roving Support]]></category>
		<category><![CDATA[Roving Training]]></category>
		<category><![CDATA[services]]></category>
		<category><![CDATA[Seth Godin]]></category>
		<category><![CDATA[Library changes]]></category>
		<category><![CDATA[roving]]></category>
		<category><![CDATA[Roving FAQ's]]></category>
		<category><![CDATA[roving reference]]></category>
		<category><![CDATA[Roving specifics]]></category>
		<category><![CDATA[Roving webinar]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[workshops]]></category>

		<guid isPermaLink="false">http://www.mentorgrouptraining.com/libraries/?p=1143</guid>
		<description><![CDATA[..40 &#8211; 60% of your Library patrons/customers will  not approach the desk to ask  for the help they need.  Many, feeling underserved, will not return. These “hidden customers” will only be  found and served by Pro-active, Roving*  Library Staff. Pro-active Service and Roving is a powerful, effective workshop and follow-up program which has been successfully implemented [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Roving Reference at the University of Illinois Undergraduate Library</title>
		<link>http://www.mentorgrouptraining.com/libraries/roving-reference-at-the-university-of-illinois-undergraduate-library/</link>
		<comments>http://www.mentorgrouptraining.com/libraries/roving-reference-at-the-university-of-illinois-undergraduate-library/#comments</comments>
		<pubDate>Thu, 10 Nov 2011 13:38:03 +0000</pubDate>
		<dc:creator>Joan</dc:creator>
				<category><![CDATA[Making Rovers easy to find]]></category>
		<category><![CDATA[Roving Articles]]></category>
		<category><![CDATA[Roving Examples]]></category>
		<category><![CDATA[Roving Implementation]]></category>
		<category><![CDATA[Roving Support]]></category>
		<category><![CDATA[Roving Tools]]></category>
		<category><![CDATA[Librarians roving]]></category>
		<category><![CDATA[Library news]]></category>
		<category><![CDATA[roving]]></category>
		<category><![CDATA[Roving identifcation]]></category>
		<category><![CDATA[roving reference]]></category>
		<category><![CDATA[Roving specifics]]></category>

		<guid isPermaLink="false">http://www.mentorgrouptraining.com/libraries/?p=1131</guid>
		<description><![CDATA[In the Spring 2012 semester the University of Illinois Undergraduate Library will offer a roving Librarian service. Students can expect to see library staff in easily identifiable vests around the facility next spring. In the first phase of the project, they will be experimenting with a few different vest options. Pictured is a popular vest [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Roving reference supported by innovative desks at Appaloosa and Mustang Libraries</title>
		<link>http://www.mentorgrouptraining.com/libraries/roving-reference-supported-by-innovative-desks-at-appaloosa-and-mustang-libraries/</link>
		<comments>http://www.mentorgrouptraining.com/libraries/roving-reference-supported-by-innovative-desks-at-appaloosa-and-mustang-libraries/#comments</comments>
		<pubDate>Tue, 11 Oct 2011 15:47:16 +0000</pubDate>
		<dc:creator>Joan</dc:creator>
				<category><![CDATA[Innovative Library Desks]]></category>
		<category><![CDATA[Library Desks]]></category>
		<category><![CDATA[Patron Impressions]]></category>
		<category><![CDATA[Roving Articles]]></category>
		<category><![CDATA[Roving Examples]]></category>
		<category><![CDATA[Roving Implementation]]></category>
		<category><![CDATA[Roving Support]]></category>
		<category><![CDATA[Roving Tales]]></category>
		<category><![CDATA[Roving Tools]]></category>
		<category><![CDATA[Service Innovations]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[future of Libraries]]></category>
		<category><![CDATA[implementation]]></category>
		<category><![CDATA[Library changes]]></category>
		<category><![CDATA[Library news]]></category>
		<category><![CDATA[Library Services Page]]></category>
		<category><![CDATA[roving]]></category>
		<category><![CDATA[roving reference]]></category>
		<category><![CDATA[Roving specifics]]></category>

		<guid isPermaLink="false">http://www.mentorgrouptraining.com/libraries/?p=1109</guid>
		<description><![CDATA[I recently came across a good application of roving, including pictures of some innovative desks being used to support roving at the Appaloosa and Mustang Libraries in Arizona. Hats off to both of them  and to the Arizona Public Library System for forward-thinking and for pro-active approaches to sertvice. The information comes from Ellen Forsyth, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Whither the Library: The Future of Libraries, on CBC Radio</title>
		<link>http://www.mentorgrouptraining.com/libraries/whither-the-library-the-future-of-libraries-on-cbc-radio/</link>
		<comments>http://www.mentorgrouptraining.com/libraries/whither-the-library-the-future-of-libraries-on-cbc-radio/#comments</comments>
		<pubDate>Tue, 09 Aug 2011 13:50:05 +0000</pubDate>
		<dc:creator>Joan</dc:creator>
				<category><![CDATA[digital culture]]></category>
		<category><![CDATA[Digital revolution]]></category>
		<category><![CDATA[future of Libraries]]></category>
		<category><![CDATA[Library Leadership and Management]]></category>
		<category><![CDATA[Library Statistics]]></category>
		<category><![CDATA[Patron Impressions]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[audio]]></category>
		<category><![CDATA[Closing branches]]></category>
		<category><![CDATA[Library budget shortfall]]></category>
		<category><![CDATA[Library budgets]]></category>
		<category><![CDATA[Library changes]]></category>
		<category><![CDATA[Library closings]]></category>
		<category><![CDATA[Library news]]></category>
		<category><![CDATA[Library support]]></category>
		<category><![CDATA[Library survival]]></category>
		<category><![CDATA[radio program]]></category>
		<category><![CDATA[whither the Library]]></category>

		<guid isPermaLink="false">http://www.mentorgrouptraining.com/libraries/?p=1081</guid>
		<description><![CDATA[The Future of Libraries on CBC Radio The City of Toronto is facing down a serious budget shortfall. And as city council looks for places to cut, councilor Doug Ford, the brother of Mayor Rob Ford, started counting library branches. Listen to the Aug. 2nd debate over balancing the books by closing libraries at this [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Roving Myth / Misperception #5</title>
		<link>http://www.mentorgrouptraining.com/libraries/roving-myth-misperception-5/</link>
		<comments>http://www.mentorgrouptraining.com/libraries/roving-myth-misperception-5/#comments</comments>
		<pubDate>Thu, 28 Jul 2011 20:53:42 +0000</pubDate>
		<dc:creator>Joan</dc:creator>
				<category><![CDATA[Library Training]]></category>
		<category><![CDATA[Patron Impressions]]></category>
		<category><![CDATA[Pro-active Service]]></category>
		<category><![CDATA[Roving Articles]]></category>
		<category><![CDATA[Roving Examples]]></category>
		<category><![CDATA[Roving Implementation]]></category>
		<category><![CDATA[Roving Myth Busting]]></category>
		<category><![CDATA[Roving Training]]></category>
		<category><![CDATA[FAQ's]]></category>
		<category><![CDATA[how to]]></category>
		<category><![CDATA[list of myths]]></category>
		<category><![CDATA[misperceptions]]></category>
		<category><![CDATA[myth-busting]]></category>
		<category><![CDATA[myths]]></category>
		<category><![CDATA[roving]]></category>
		<category><![CDATA[Roving specifics]]></category>
		<category><![CDATA[Starfish pattern for Roving]]></category>

		<guid isPermaLink="false">http://www.mentorgrouptraining.com/libraries/?p=1062</guid>
		<description><![CDATA[Continuing with our Roving “Myth Busting” series, here’s Myth #5: “Roving can only be done when there are two or more people staffing the desk. You can’t leave the desk empty”. Response: You’d think so, wouldn’t you? While there are many busy times when leaving a line-up at the desk to go robe would just be [...]]]></description>
		<wfw:commentRss>http://www.mentorgrouptraining.com/libraries/roving-myth-misperception-5/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Roving Myth / Misperception #4: “Patrons will hate it.”</title>
		<link>http://www.mentorgrouptraining.com/libraries/roving-myth-misperception-4-%e2%80%9cpatrons-will-hate-it-%e2%80%9d/</link>
		<comments>http://www.mentorgrouptraining.com/libraries/roving-myth-misperception-4-%e2%80%9cpatrons-will-hate-it-%e2%80%9d/#comments</comments>
		<pubDate>Thu, 23 Jun 2011 18:22:55 +0000</pubDate>
		<dc:creator>Joan</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Patron Impressions]]></category>
		<category><![CDATA[Roving Articles]]></category>
		<category><![CDATA[Roving Myth Busting]]></category>
		<category><![CDATA[Roving Training]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[frequently asked questions]]></category>
		<category><![CDATA[list of myths]]></category>
		<category><![CDATA[myth-busting]]></category>
		<category><![CDATA[roving]]></category>
		<category><![CDATA[Roving FAQ's]]></category>
		<category><![CDATA[roving reference]]></category>

		<guid isPermaLink="false">http://www.mentorgrouptraining.com/libraries/?p=1048</guid>
		<description><![CDATA[Continuing with our Roving &#8220;Myth Busting&#8221; series, here&#8217;s Myth #4(a): “Patrons will hate it.” Some of the statements I have heard from Library staff members who are imagining an aggressive retail model, and who are unfamiliar with the most professional methods of providing roving reference include: “When I go to a store, I don&#8217;t want someone [...]]]></description>
		<wfw:commentRss>http://www.mentorgrouptraining.com/libraries/roving-myth-misperception-4-%e2%80%9cpatrons-will-hate-it-%e2%80%9d/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Books are dead (long live books)</title>
		<link>http://www.mentorgrouptraining.com/libraries/books-are-dead-long-live-books/</link>
		<comments>http://www.mentorgrouptraining.com/libraries/books-are-dead-long-live-books/#comments</comments>
		<pubDate>Wed, 15 Jun 2011 20:32:11 +0000</pubDate>
		<dc:creator>Joan</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[digital culture]]></category>
		<category><![CDATA[Digital revolution]]></category>
		<category><![CDATA[future of Libraries]]></category>
		<category><![CDATA[publishing innovations]]></category>
		<category><![CDATA[Self publishing]]></category>
		<category><![CDATA[Seth Godin]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[author]]></category>
		<category><![CDATA[Craig Mod]]></category>
		<category><![CDATA[digital world]]></category>
		<category><![CDATA[Long live the book]]></category>
		<category><![CDATA[Publishing changes;]]></category>
		<category><![CDATA[role of the author]]></category>
		<category><![CDATA[The book is dead]]></category>

		<guid isPermaLink="false">http://www.mentorgrouptraining.com/libraries/?p=1031</guid>
		<description><![CDATA[Here’s an insightful, stick-with-you essay about what happens to books in a digital world. I ran across this article by Craig Mod in an email from Seth Godin, founder of The Domino Project and author of twelve books (all best sellers). Seth points to two key insights from Craig&#8217;s essay, &#8220;Post-artifact Books and Publishing. Digital&#8217;s effect on [...]]]></description>
		<wfw:commentRss>http://www.mentorgrouptraining.com/libraries/books-are-dead-long-live-books/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Roving Myth/Misperception #3: We already care about our patrons&#8230;</title>
		<link>http://www.mentorgrouptraining.com/libraries/roving-mythmisperception-3-we-already-care-about-our-patrons/</link>
		<comments>http://www.mentorgrouptraining.com/libraries/roving-mythmisperception-3-we-already-care-about-our-patrons/#comments</comments>
		<pubDate>Tue, 07 Jun 2011 17:08:24 +0000</pubDate>
		<dc:creator>Joan</dc:creator>
				<category><![CDATA[Patron Impressions]]></category>
		<category><![CDATA[Roving Articles]]></category>
		<category><![CDATA[Roving Myth Busting]]></category>
		<category><![CDATA[list of myths]]></category>
		<category><![CDATA[myth-busting]]></category>
		<category><![CDATA[myths]]></category>
		<category><![CDATA[roving]]></category>
		<category><![CDATA[roving reference]]></category>
		<category><![CDATA[Roving specifics]]></category>

		<guid isPermaLink="false">http://www.mentorgrouptraining.com/libraries/?p=1024</guid>
		<description><![CDATA[Continuing with our Roving &#8220;Myth Busting&#8221; series I present: Misconception#3: “We already care about patrons, so we don’t need to do anything different…” “Patrons express how much they appreciate our help&#8230;” Response: In many ways, this is true. Those patrons/customers who have experienced the wonderful, knowledgeable, resourceful assistance of Library staff express their appreciation and [...]]]></description>
		<wfw:commentRss>http://www.mentorgrouptraining.com/libraries/roving-mythmisperception-3-we-already-care-about-our-patrons/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>&#8220;Easy Roving&#8221; Live Webinar May 9th and 11th</title>
		<link>http://www.mentorgrouptraining.com/libraries/easy-roving-live-webinar-may-9th-and-11th/</link>
		<comments>http://www.mentorgrouptraining.com/libraries/easy-roving-live-webinar-may-9th-and-11th/#comments</comments>
		<pubDate>Fri, 15 Apr 2011 22:02:53 +0000</pubDate>
		<dc:creator>Joan</dc:creator>
				<category><![CDATA[Library Training]]></category>
		<category><![CDATA[Roving Training]]></category>
		<category><![CDATA[Webinars]]></category>
		<category><![CDATA[roving]]></category>
		<category><![CDATA[roving reference]]></category>
		<category><![CDATA[Roving specifics]]></category>
		<category><![CDATA[Roving webinar]]></category>
		<category><![CDATA[workshops]]></category>

		<guid isPermaLink="false">http://www.mentorgrouptraining.com/libraries/?p=1013</guid>
		<description><![CDATA[COMING IN MAY: Live Webinar: Best Approaches For Roving Success Click here to download a Roving Webinar, Printable flyer]]></description>
		<wfw:commentRss>http://www.mentorgrouptraining.com/libraries/easy-roving-live-webinar-may-9th-and-11th/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Roving Myth/Misperception #2: “We’re too busy…”</title>
		<link>http://www.mentorgrouptraining.com/libraries/roving-mythmisperception-2-%e2%80%9cwe%e2%80%99re-too-busy%e2%80%a6%e2%80%9d/</link>
		<comments>http://www.mentorgrouptraining.com/libraries/roving-mythmisperception-2-%e2%80%9cwe%e2%80%99re-too-busy%e2%80%a6%e2%80%9d/#comments</comments>
		<pubDate>Wed, 13 Apr 2011 18:48:11 +0000</pubDate>
		<dc:creator>Joan</dc:creator>
				<category><![CDATA[Patron Impressions]]></category>
		<category><![CDATA[Roving Articles]]></category>
		<category><![CDATA[Roving Implementation]]></category>
		<category><![CDATA[Roving Myth Busting]]></category>
		<category><![CDATA[list of myths]]></category>
		<category><![CDATA[misperceptions]]></category>
		<category><![CDATA[myth-busting]]></category>
		<category><![CDATA[myths]]></category>
		<category><![CDATA[roving]]></category>
		<category><![CDATA[roving reference]]></category>

		<guid isPermaLink="false">http://www.mentorgrouptraining.com/libraries/?p=1001</guid>
		<description><![CDATA[“Our desk is busy, and our statistics show some growth, so don’t need to provide roving reference.” This is the second “Myth or Misperception” I’m going to address in the series “Responses to 8 Common Myths and Misconceptions about Roving”. Reality check / Response: This perception is not entirely wrong, is it. In actual fact, [...]]]></description>
		<wfw:commentRss>http://www.mentorgrouptraining.com/libraries/roving-mythmisperception-2-%e2%80%9cwe%e2%80%99re-too-busy%e2%80%a6%e2%80%9d/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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