I will be hitting the road (well…actually – the air!)  bringing 2-3 weeks of our workshops to New Zealand – and I couldn’t be more excited. Thanks to the Management at Palmerston N. City Library and the Auckland City Libraries, I will be providing our “Pro-active Service and Roving” concepts and skills to many Library Managers and Staff in New Zealand in August and September.  Both Library Systems have many progressive  services and  an admirable approach to service excellence. I’ll post some of their best ideas on this website in late September. And – of course – I’ll be sure to find time to tour a bit of this wonderful and scenic country while I am there.